Cancellation Policy

1. Order Cancellation by Customer

• Before Dispatch: You may cancel your order free of charge within 12 hours of placement or before the product has been dispatched. To cancel, please email jawafpos04@gmail.com or call/WhatsApp +971 559743755 with your order details.

• After Dispatch: Once an order is handed over to the delivery provider, it cannot be canceled. You may instead initiate a return upon receipt in accordance with our Return Policy.

2. Order Cancellation by Jawaf World Store We reserve the right to cancel an order if:

• The item is out of stock.

• Payment authorization or fraud checks fail.

• There is an inaccuracy in the listed price or product specifications.

In such cases, a full refund will be processed immediately via the original payment method.

Return & Exchange Policy

1. Return Eligibility We accept return or exchange requests within 7 days from the date of delivery, provided the following conditions are met:

• The product is unused, in its original packaging, and includes all accessories, user manuals, and free gifts.

• Smart Machines & Electronics: Sealed packages that have been opened or turned on are non-returnable unless the product is verified to be defective or damaged upon arrival (Dead on Arrival / DOA).

2. Non-Returnable Items

• Software, licenses, or digitally delivered items.

• Products with missing serial numbers or missing security seals.

• Items damaged due to improper installation, misuse, or power surges.

3. Return / Exchange Process

1. Contact us at jawafpos04@gmail.com or +971 559743755 within 7 days of delivery with your order receipt and clear pictures/videos of the issue.

2. Ship or drop off the item at our physical location: Jawaf World Store

   Hamsah-A Building, 3A St - Al Karama, Dubai, UAE

3. Once inspected and approved, a replacement or refund will be processed.

4. Refund Timelines

• Debit/Credit Card Payments: Refunds are processed back to the original payment card within 7 to 14 business days, subject to your bank's processing time.

• Cash on Delivery (COD): Refunds will be issued via bank transfer or store credit.